Privacy Policy

At Heaven 0n Earth, we deeply respect the profound and sensitive nature of the work we do. Protecting your personal and family information is our utmost priority. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services and website.

1. Information We Collect

To provide you with compassionate and organized care, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and physical address provided via our contact forms or discovery calls.
• Service-Related Information: Details regarding your family's needs, end-of-life planning preferences, and legacy project details necessary to provide adequate doula support.
• Device & Usage Data: Non-personally identifiable information automatically collected by our website, such as IP addresses, browser types, and pages visited, to help us improve user experience.

2. How We Use Your Information

We use the information collected strictly for the following purposes:

• To schedule appointments, consultations, and provide Death Doula services.
• To communicate with you regarding updates, support details, and service inquiries.
• To safely coordinate with other professionals (such as grief coaches or estate attorneys) only upon your explicit request and permission.

3. SMS & Mobile Data Policy

If you have opted in to receive SMS text messages from Heaven 0n Earth, please note our strict privacy guidelines regarding your mobile data:

• No Sharing of Mobile Data: Your mobile information, phone numbers, and explicit SMS opt-in consent will never be shared, sold, rented, or traded with any third parties or affiliates for marketing or promotional purposes.
• Strictly Service-Related: We use text messaging solely to send appointment reminders, critical updates, and necessary communication related directly to the services you requested.
• Opt-Out: You retain the right to withdraw your consent at any time by replying STOP to any of our text messages.

4. Data Sharing and Disclosure

We hold your information in the strictest confidence. We do not sell or rent your personal information to anyone. We will only disclose your information under the following circumstances:

• With your explicit, written consent (e.g., introducing you to an estate attorney or grief coach).
• To trusted service providers and software platforms (like our scheduling software) strictly for the purpose of operating our business, provided they are bound by confidentiality agreements.
• When legally required to do so to comply with the law, a valid court order, or to protect the safety of our clients and the public.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by Heaven 0n Earth at any time. Simply reach out to us using the contact information provided below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please gently reach out to us:

• Phone: (484) 978-8887
• Email: [email protected]
• Address: 108 Chester Pike Unit 2, Collingdale, PA 19023